Our culture
Our commitment to our people and our customers has helped us grow into one of the world's leading insurance and employee benefits providers.
Our values
Put customers first
Valuing our customers is at the heart of everything we do. It defines our work, shapes our culture, and makes a real difference to people and communities.
Be the best
We believe in shaping our whole industry for the better. It's why we never stop looking for innovative ways to make a difference to our customers' lives.
Make things easier
Insurance isn’t always easy to navigate. That’s why we're always looking for simpler ways to connect customers to the best solutions for them.
Succeed together
We have a firm commitment to honesty, integrity and diversity. We are open and inclusive, valuing and celebrating the best ideas from every part of our company.
Moments that matter to our people don't always happen at work
That's why we're committed to supporting MetLife people in balancing their family, home and work lives.
We do this by designing policies that enable them to thrive both professionally and personally.
These include:
- Generous maternity and adoption leave. Employees who have 26 weeks service at the 15th week before the excepted week of childbirth or 26 weeks service at the week they are matched with a child, receive 39 weeks of pay. The pay consists of 18 weeks at full pay, followed by 21 weeks at the weekly rate of Statutory Maternity or Statutory Adoption Pay.
- All of our core benefits remain in place for all employees during maternity and adoption leave.
- Employees taking paternity leave receive 2 weeks of full pay.
- Our shared parental leave and pay mirrors our maternity and adoption leave and pay and employees can ask to split their leave into shorter periods with periods of work in between.
- Maternity, adoption, shared parental or paternity leave payments are not repayable by the employee should they choose not to return to work.
- All employees who are parents are entitled to take up to 18 weeks unpaid leave per child up until the child’s 18th birthday. 4 weeks of leave can be taken per year in blocks of 1 or 2 weeks at a time.
- Any employee who is going through fertility treatment or who is supporting a partner going through fertility treatment is able to take up to 5 days paid leave per year.
- Employees experiencing a bereavement or in the event of a serious illness or injury of a close relative or friend are able to take a period of paid compassionate leave.
- Recognising that at times in their lives, people are likely to have caring responsibilities, our employees are able to take reasonable time off to deal with emergencies involving those that depend on them.
- Those who do have caring responsibilities are supported by our Carers Policy which ensures they are encouraged to access the relevant leave/time-off policies.
- Employees are able to request an unpaid sabbatical of up to 12 months in duration if they wish to pursue something that really matters to them such as volunteering, travelling, extending maternity leave or re-training.
- All of our employees have the right to request to work flexibly, including (but not limited to) flexible hours, home working, part-time hours and condensed hours. We’ll always do our best to be as flexible as possible.
- Up to 30 days paid holiday per year (plus public holidays). All employees have a core holiday entitlement of 25 days with the option to buy or sell up to 5 days through our Flexible Benefits scheme.
What we stand for
Diversity and Inclusion
Diversity and inclusion matters to us. It is not simply a box ticking exercise, but a genuine belief that fostering a diverse workforce makes for a more productive, understanding and relevant company.
Inclusive Employers
We're proud to be a member of Inclusive Employers - the UK's leading membership organisation for employers looking to build inclusive workplaces. Read more about Inclusive Employers on their website.
UK Gender Pay Gap
Pay equity is integral to the way we do business, because we're committed to attracting and retaining people who will best meet the needs of our customers.
Women in Finance Charter
MetLife in the UK have made a pledge for gender balance across Financial Services by signing up to the Women in Finance Charter.
