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Employee bereavement support - there when it’s needed most

Provide timely help for your employees the moment they really need it, with practical and sensitive funeral support and our bereavement and probate service.

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Our comprehensive bereavement offering does more for employees and their families. It helps employees plan for their future and gives their families support for navigating life's most sensitive moments.  

Our range of tools and support services mean that employers can be their for their people and their families when it matters most - with bereavement and probate services, and a range of funeral support services providing sensitive and practical assistance when the unexpected happens.

Funeral planning and support services

Taking care of your family during tough times and respecting your wishes

Everest offers a unique funeral planning and concierge service in the UK. They make the process of planning funerals easier and provide all-around end-of-life planning. 

 

With the service, you get access to a simple will writing tool, a secure digital vault for storing precious memories and important documents, and funeral planning tools, all in one convenient portal. 

 

This service is now available to all MetLife Group Life clients. 

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Funeral planning and support services

Online will writing 

Our easy-to-use online will writing service means your employees can easily take care of their final wishes at a time convenient to them. And, they can access and update their documents online 24/7. 

Tenzing™ digital storage vault 

Tenzing™ is a secure, cloud-based vault where employees can store their important documents. From birth certificates to investment portfolios, Tenzing™ is a centralised location for all key paperwork.   

Funeral PriceFinder

With the average cost of a UK funeral rising to £4,141 in 2024, our online funeral price finder helps employees make smart choices about local funeral service providers. 

Funeral concierge 

Independent expert advisors are on-hand to provide assistance throughout the funeral process, empowering employee’s family to make well-thought-out decisions. 

Funeral planning tools 

These funeral planning tools allow users to set up a personal profile, plan their final wishes, and get friendly advice for important decisions. Plus, it’s available 24/7 through the online portal.   

Funeral concierge

Our funeral concierge service is all about helping you make the right decisions for your final journey. We’re here to make things easier, providing support and guidance every step of the way so you can focus on what truly matters. 

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Last year, my husband was diagnosed with stage IV prostate cancer. Everest did all of the research, the planning, the negotiating for me – so I could spend more time with my family.

Support for employers and employees

The Last Word report

We explore why it's hard to discuss our final wishes, find out what support grieving families value, and see how employers can make a difference. 

Your guide to writing a will 

Check out this simple, jargon-free will writing guide to make sure everything is taken care of. 

Advice on planning a funeral

Michelle Hales from Everest Funeral Concierge shares here insights into what to think about when planning a funeral for yourself or a loved one. She’s here to make the process a bit easier and less overwhelming.

Rollout toolkit for HR

Everything you need to know about Everest, all in one place.

Bereavement and Probate support toolkit

Your all-in-one toolkit. 
 
Learn the important things managers need to know, the impact of loss in the workplace, and the best ways to communicate during these times.

Employee guide to bereavement

Everyone handles loss differently. This guide for employees offers help and assistance, and points grieving people to the services available to them.

FAQs

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We work with Everest Funeral Concierge to provide personalised funeral planning services and concierge as part of our Group Life product. Alongside the concierge service, they support employees to better plan their future, with online will writing tools, a secure, cloud-based location to store your documents, and their funeral price finder.  

Sometimes life can take an unexpected turn, but MetLife can be there when your team needs it most. We offer a supportive bereavement and probate support service, covering everything from terminal illness support, probate advice, bereavement counselling, and support with the practical elements of navigating a bereavement. Check out our brochure for more information.   

To discuss the complimentary bereavement and probate helpline and its services further, contact your MetLife representative on 0800 917 2111 or visit metlife.co.uk.

If you'd like to speak to one of our customer services team, you can call us 0800 917 0100. If you’d like to email us, please do so on customerservice@metlife.uk.com. 
 

We’re here to help. Call us on 0800 917 1112 or complete the form 

Thank you. We will get back to you as soon as possible

Resources for employers

Bereavement and Probate toolkit
HR roll-out toolkit
Funeral concierge
Documents for Group policies
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Group Protection for employers

Group Life insurance 

Give employees peace of mind knowing their families will receive a lump sum payment if they pass away. Our Group Life insurance not only provides a tax-free payout to dependants but also helps employees plan for the future with our innovative Funeral Concierge service. 

Group Income Protection

When illness or injury strikes, Group Income Protection provides a replacement income, easing financial worries so employees can focus on getting better.