Claims Stories

Protecting our customers when they need it most

Our claims philosophy is built on the trust that one day, when you really need it, we will deliver what you expect of us – to pay your claim in a timely manner, with no fuss and with an understanding of what has happened to you. 

Watch our claims webinar

Our claims webinar covers how many and the types of claims MetLife paid in 2024. Learn how to use our Claims Case Study Booklet as a tool in your client conversations.

How our policies can help

Here is a real-life example of how we have fulfilled our promise to customers and helped them when they really needed it

Mr L, a priest, was admitted to hospital due to a diabetic foot which worsened and caused an ulcer that created a hole probing the bone. He spent a total of 41 days in hospital.  

What MetLife did

As the policyholder spent 41 days in hospital and held 5 units of cover, MetLife paid £10,250.

Download our Claims Case Study Booklet

Download our Claims Case Study Booklet now to see more real-life claims examples. The booklet is a useful tool to support your conversations with clients. Helping them understand that while the risks are there, so is the simple, affordable protection that can step in when they need it.