How can we help?

To help us manage your query, if you need to inform us of a change of residential address, that you’ve changed your name, or would like to restart a Direct Debit, please find the relevant forms below.

• Change your address form
• Change of name form
• Direct Debit restart form

Telephone: 0800 917 0100  
Email: customerservice@metlife.uk.com 

For protection policies taken out from 1 August 2011, please contact: 
Telephone: 0800 917 0100  
Email: customerservice@metlife.uk.com  
Address: MetLife, PO Box 1411, Sunderland, SR5 9RB   

For protection policies taken out before 1 August 2011, please contact:  
Telephone: 0800 073 1777  
Online: www.reassure.co.uk  
Address: ReAssure Windsor House, Telford Centre Shropshire, TF3 4NB   

Register a new claim: 0800 917 1333 (option 2) 
Ongoing claims: 0800 917 1333 (option 3) 

For Employee Benefits and Protection product complaints, including Group Life, Group Income Protection and Flexible Benefits, please write to:   

Address: Compliance Department, MetLife, PO Box 1411, Sunderland, SR5 9RB   

Telephone:   
Employee Benefits: 0800 917 1112 (9-5, Monday-Friday)  
Protection: 0800 917 0100 (9-5, Monday-Friday)   

Emails:   
Employee Benefits: eb@metlife.uk.com     
Protection: customerservice@metlife.uk.com   

Customer Services | For Retirement and Investment products, including Retirement Portfolio, Trustee Retirement Portfolio, Investment Bond Portfolio and ISA Portfolio write to:  
  
Address: MetLife Beacon House 27 Clarendon Road Belfast, BT1 3PR   
Telephone: 08000224443 (9am.-5pm. Monday-Friday)* 
*Press option 1 for Retirement Portfolio, option 2 for Bond and Trustee.   
 
Creditor Insurance 
Address: MetLife Europe d.a.c. or MetLife Europe Insurance d.a.c. 20 on Hatch Lower Hatch Street Dublin 2  
Telephone: +353 1265 0700 

Emails:
Retirement Portfolio: customerservice@metlife.co.uk  
Bonds and Trustee Retirement Portfolio: customer.services@metlife.co.uk 

For protection policies that we provided from 1 August 2011, please contact:   
  
Address: MetLife, PO Box 1411, Sunderland, SR5 9RB   
Telephone: 0800 917 0100  
Emails: customerservice@metlife.uk.com 

For protection policies provided before 1 August 2011:  
Address: ReAssure Windsor House,Telford Centre Shropshire, TF3 4NB  
Telephone: 0800 073 1777  
Online: www.reassure.co.uk 

For Employee Benefits products, including Group Life, Group Income Protection and Flexible Benefits, please write to:   

Address: MetLife, PO Box 1411, Sunderland, SR5 9RB   
Telephone:   
New business: 0800 917 2111   
Existing schemes: 0800 917 1112   
Emails:   
New business: ebnewbusiness@metlife.uk.com  
Existing schemes: eb@metlife.uk.com 

For Retirement and Investment products, including Retirement Portfolio, Trustee Retirement Portfolio, Investment Bond Portfolio and ISA Portfolio write to:   

Address: MetLife  Beacon House 27 Clarendon Road Belfast BT1 3BG   
Telephone: 0800 022 4443 
Emails:   Retirement Portfolio and ISA: customerservice@metlife.co.uk   
Bonds and Trustee Retirement Portfolio: customer.services@metlife.co.uk 

Address: MetLife Europe d.a.c. or MetLife Europe Insurance d.a.c. 20 on Hatch Lower Hatch Street Dublin 2  
Telephone: + 353 1265 0700 

Address: MetLife, PO Box 1411, Sunderland, SR5 9RB  
Telephone: 0800 917 1112  
Email: eb@metlife.uk.com 

Address: MetLife, PO Box 1411, Sunderland, SR5 9RB  
Telephone: 0800 917 1222  
Email: ebclaims@metlife.uk.com