We’re here if you need a little extra support
Customers in financial difficulty
If you’re currently experiencing financial difficulties,or are having trouble paying your premiums or pension contributions, we may be able to help you by reducing your monthly outgoings.
Please contact us using the details shown below, and our Customer Service team will be more than happy to tell you about the options available. All phone lines are open 9am to 5pm, Monday to Friday.
Individual Protection
Telephone: 0800 917 0100
Email: customerservice@metlife.uk.com
Employee Benefits
Telephone: 0800 917 1112
Email: eb@metlife.uk.com
Personal Pensions
Telephone: 0800 022 4443
Email: customerservice@metlife.co.uk
Third Party Support
There’s also support available from third-parties, free of charge.
You can access these at your time of need, whether you have a MetLife Policy or not.
Stepchange |
0800 138 1111 |
Mon – Fri: 08:00 to 20:00 Sat: 09:00 to 14:00 |
Moneyhelper |
https://www.moneyhelper.org.uk/en England: 0800 138 7777 / Wales: 0800 138 0555 / Overseas: +44 20 3553 2279 |
Mon – Fri: 08:00 to 18:00 |
Citizens Advice |
https://www.citizensadvice.org.uk England - Adviceline: 0800 144 8848 / Wales - Advicelink: 0800 702 2020 |
Mon – Fri: 09:00 to 17:00
|
Food Banks |
https://www.trusselltrust.org/get-help/ England / Wales: 0808 208 2138 / Northern Ireland: 0800 915 4604 Scotland: Please contact your local authority for more information |
Mon – Fri: 09:00 to 17:00
|
Samaritans |
https://www.samaritans.org/how-we-can-help/ England: 116 123 / Wales: 0808 164 0123 Jo@samaritans.org |
England: 24/7 Wales: 07:00 to 23:00 |
Mind |
https://www.mind.org.uk/information-support/helplines/ 0300 123 3393 info@mind.org.uk |
24/7, 365 days a year |
Age Uk |
0800 055 6112 |
08:00 to 19:00, 365 days a year |
Alzheimers Society |
https://www.alzheimers.org.uk/ England: 0333 150 3456 / Wales: 03300 947 40 |
Mon – Weds: 09:00 to 20:00 Thurs – Fri: 09:00 to 17:00 Sat – Sun: 10:00 to 16:00 |
NHS |
https://www.nhs.uk/nhs-services/services-near-you/ Call: 111 or in case of emergency: 999 Online information: https://111.nhs.uk/ |
24/7, 365 days a year |
Alternative Communication Requests
Need a larger font or an alternative type of communication? No problem.
Braille, large print, and audio transcribing |
If you require braille, large Print or your documents audio transcribed, please contact the relevant customer services department below to arrange this for you: ● If you’re an employer or employee of a scheme we insure: eb@metlife.uk.com ● If you’re a protection policyholder: customerservice@metlife.uk.com ● If you have investment & retirement products with us: customerservice@metlife.co.uk ● Alternatively, you can call us on 0800 917 0100. |
Text Relay |
For people with speech or hearing difficulties, they can use Text Relay on all support services and in conversation with MetLife. Relay UK - https://www.relayuk.bt.com/, Dial 18001 followed by the phone number of the person/company you wish to contact (inc. area code and/or international code). |
Language Barriers |
If you have tried to speak with us on the phone and were unable to pass security because of a language barrier, please see below for guidance: Our services are provided in English but there are options available to help you. You could: ● Speak to your adviser who sold you the policy. They may be able to speak with us on your behalf. ● Have a trusted friend or family member who can speak English with you when you call. ● Email us at: ● Write* to us at: MetLife Customer Services, PO BOX 1411, Sunderland, SR5 9RB. *Please include your policy reference number. |
We understand life isn’t always easy
That’s why our policies provide extra support in the here and now.
Please visit the links below to understand the additional support you have access to. For employees part of a group scheme, please contact your HR team to determine all the additional benefits that are applicable to your company insurance.
Individual Protection For individual policies taken out via an adviser |
https://www.metlife.co.uk/customer/accident-illness/
|
Employee Benefits For employees part of a group scheme |