24/7 GP support for your team
When life gets busy, it's important employees have the support they need, when they need it. GP24 provides 24/7 access to GPs for them and their family.
A 24/7 GP service
Unlimited access to GPs
GP24 is available 24 hours a day, 365 days a year, providing unlimited advice, reassurance and where appropriate, diagnosis from wherever they are in the world.
Access private prescriptions
If the employee needs a refill or a prescription, GP24’s GPs can issue private prescriptions directly to a local pharmacy.
Get your fit note
GP24 provides private fit notes where clinically appropriate, so that the employee can more easily pass their fit note through to HR.
Second opinion available
The Second Medical Opinion service can refer a patient to an experienced specialist in the relevant specialty, if clinically appropriate, offering great peace of mind for the employee.
Watch the GP24 video
This short video from HealthHero, the provider of GP24, gives you an overview of the key benefits available to you and your teams.
Unlimited GP access
When life gets hectic, it's crucial to have the support you need when you need it. Whether it's during work hours or in the middle of the night, instant access to medical advice and support is priceless. We understand people worry not just about themselves but also about their loved ones. That's why we offer unlimited access for both individuals and their families.
Useful downloads and resources
FAQs
HealthHero is the company that provides the GP24 service for MetLife individual protection policyholders and is the largest digital-first healthcare provider in Europe. It combines digital convenience with clinical expertise to provide people with fast, remote access to expert clinicians when they need it.
All MetLife Group Life and Group Income Protection policies covering up to 1,000 employees have access to the virtual GP service, It is accessible to the employee and their immediate family and dependents living in the same household.
To use the GP24 service, patients need to live in the UK.
No, the GP24 service is completely free for you. Just keep in mind, if you get a prescription, you'll need to pay for the medication when you pick it up. The cost will depend on the type of medicine prescribed.
Please don't use this service for emergencies or urgent conditions, as it could delay the treatment you need. In any emergency or life-threatening situation, contact emergency services right away.
All your patient data and records are safely stored in HealthHero's patient management system. It's kept in a secure data centre, accessible only by authorised personnel, where necessary, and using multi-factor authentication. None of your data is passed to MetLife and using the GP24 service has no effect on your MetLife policy.
The benefits of GP24 include 24/7 access to GPs, who can issue private prescriptions, fit notes, and referrals for second medical opinions, and an easy-to-use online portal with symptom checker tool and online appointment booking.
Offering GP24 means your team can take their doctors appointments from the comfort of their home. No need to take time off work to travel back and forward. Simply log in, pop your headphones in, and you’re good to go.
You can contact us through our dedicated online form or contact us at 0800 917 0100 for more urgent matters.
