MAKE A CLAIM

Be alert to potential scams

At MetLife, your security is paramount.

In this digital age, fraud and financial scams are on the rise and everyone is at risk. While we do our part to ensure customers are protected,  we urge you to stay vigilant and  be aware of those trying to scam you.

We’ve been made aware of some cases where customers have received calls from individuals claiming to be MetLife agents. Please do not share your personal or policy details with anyone you don't recognise or feel confident is a verified caller.  

If you suspect fraudulent activity, hang up and give us a call on a trusted MetLife number. If you're unsure whether the caller is genuine, ask for their name and number, then contact our customer service team to confirm their legitimacy.  

Scammers might target you through phone calls, emails, and websites to obtain personal details like bank account numbers. Some known scams include: 

  • Fraudulent calls claiming to be from MetLife  
  • Offers of help with tax rebates 
  • Calls from supposed police officers asking for help preventing a crime 
  • Calls from utility companies (e.g. phone providers, broadband providers, software companies) offering to “fix” PC or broadband problems 
  • Alerts about unauthorised transactions on your card or account  

These callers may ask you to download an application giving them access to your computer, or they might try to trick you into revealing your bank account or card details. This is to access your online banking and make fraudulent payments. Never disclose your bank account details over the phone.  

If you have received such a call and shared any MetLife details, please contact our customer service team immediately.  

The following websites also provide useful information to help you protect yourself from fraud: